ScanHawk™
Terms of Service Refunds Privacy Policy
Refund and Cancellation Policy
Not in effect yet. Card checkout on scanhawk.io has not opened, so nothing has been bought under this policy. When it opens, this page will show its effective date.
The short version. Ask within 14 days of your first order and you get every cent back, no questions asked. Your keys switch off when the refund is issued. You can cancel online at any time, and a cancelled plan keeps working until the end of the period you paid for.
1. Who this covers
This policy covers ScanHawk plans bought directly from TwentyPin, Inc. at scanhawk.io/store: ScanHawk for Teams, the ScanHawk Engine API, and Deep Check packs. Payment is processed by Stripe.
It does not cover purchases made through the Apple App Store or Google Play. Those stores take the payment and handle refunds under their own rules, as our Terms of Service §8 explains. Contracts signed with us directly, such as Enterprise orders, follow the refund terms in that contract.
2. The 14-day money-back guarantee
- First order: a full refund if you ask within 14 days of the charge. No reason needed and no usage limit. Any overage you ran up in those 14 days is waived.
- Add-ons, including anything you add after checkout: each has its own 14 days from its own charge.
- Annual renewals: a full refund if you ask within 14 days of the renewal charge. We email you 30 days before every annual renewal so it never surprises you.
- Monthly renewals are not refunded. Cancel any time and the plan keeps working to the end of the month you paid for.
The guarantee covers your first order with us. If an account has already been refunded once, a later first-time order for the same product is handled by a person, not automatically.
3. How to ask for a refund
- Self-serve: open your order page (the link is in your receipt) and choose Request a refund. If you are inside the window, it is issued on the spot.
- By email: write to support@twentypin.com from the address on the order. We reply within two business days.
Refunds go back to the card or wallet you paid with. Stripe sends them straight away; your bank usually takes 5 to 10 business days to show the money. We cannot refund to a different card or as cash.
4. What a refund does to your keys
A refund ends what it paid for. When a refund is issued, every API key and seat install key from that order is revoked, any Deep Check pack is withdrawn, and the subscription is cancelled. A partial refund, such as for one add-on, revokes only the keys that add-on issued.
5. Cancelling
Cancel from the customer portal linked on your order page and in every receipt. There is no phone call and no retention form. Cancellation takes effect at the end of the current period. You are not charged again, and your keys keep working until that period ends.
Seats added during a Teams year are charged pro rata for the rest of that year. Removing seats takes effect at the next renewal.
6. Outside the window
If something went wrong outside these windows, such as an outage that cost you, a duplicate charge or a billing mistake, email us. A person will look at it. Duplicate and mistaken charges are always refunded in full.
7. Chargebacks
Please contact us before disputing a charge with your bank. A refund from us is faster than a dispute, and inside the window it is automatic. A disputed charge suspends the keys from that order while the dispute is open.
8. Changes to this policy
We may update this policy. A change never makes the refund window shorter for an order you have already placed.